Returns and Cancellation Policies
I gladly accept returns and cancellations
- Contact me within: 3 days of delivery.
- Ship items back within: 7 days of delivery.
- Request a cancellation within: 1 hour of purchase using the button at the bottom of the page.
I don't accept exchanges
- But please contact me using the button at the bottom of the page if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please use the button below to email CustomLeatherAndPen regarding returns or cancellations.